Gauntlet
Forum Supporter
BUT, I never Said anything about the Legend in my post, so there's THAT
BUT, I never Said anything about the Legend in my post, so there's THAT
I can tell you Chevy is not going to send out a replacement bolt based on the complaint of a few and a video without first having it brought in to a dealer to be tested. They will want to know if it is a production wide issue or just something a few don't like.
My point was I had a Simplex for quite a while and was a member of the Simplex group on FB, and this thread was the first I had heard about any issues with the Simplex? That would tell me that your problem doesn't seem to be shared by that many users. Not that it makes the issue any less important, but as I pointed out, pretty much any manufacturer would require a claim from a small group to be investigated before just handing out free parts.
Right or wrong, I'm just saying that would be the case from my experience.
My point was I had a Simplex for quite a while and was a member of the Simplex group on FB, and this thread was the first I had heard about any issues with the Simplex? That would tell me that your problem doesn't seem to be shared by that many users. Not that it makes the issue any less important, but as I pointed out, pretty much any manufacturer would require a claim from a small group to be investigated before just handing out free parts.
Right or wrong, I'm just saying that would be the case from my experience.
What I said was NOT about a replacement bolt...... It was about a seat that would not stay tightened. So tell me..You bought the car and the seat kept coming loose and you take it to your dealer and the dealer says there is simply not enough complaints to warrant them fixing it under warranty. You're going to be OK with that? Exactly, you wouldn't
I think too many are combining two separate issues on this which baffles me
If you want to say Gauntlet is just over complaining..Then ok..Say it and move on. Many will agree with that.
If you are saying that he shouldn't complain because others complained and their complaint wasn't addressed so he should let it go. That is just crazy
So, it was OK when they complained but since there is a complaint limit on it he should let it go. That's just absurd.
If you say he should just spend the $29 Dollars to Mod it himself. Well then why do any of us ever complain about anything. We should just take it on the chin and move on.
It's amazing how many people just love to keep coming back to respond to a threads that they claim irritate them. For those people all I can say is that YOU might be the source of your own irritation.
Seems too be the way of the world
Do I think Gauntlet should give it up.. YES!!!! but only because it's falling on deaf ears when it comes to Nokta (FACT) and has for a long time obviously.
But do I support his right to do it? I sure do Even if I would have let it go a long time ago.
Not only that, I believe since he contacted the company initially like many others did and they for whatever reason didn't respond to him then they opened themselves up to the scrutiny. So people should quit babying them so much.
1922 Principals despite cost
2022 Run everything through the feelings department to see if the complaint will be received well by the party named in the complaint.
Why would they just not replace the shafts since you say the number was so few? Seems a small price to pay for a company to stay in good with its customers.
I mean 100 shafts for example is much less expensive than 1,000 people not buying their product. Besides, DOING just that would probably get them many MORE customers. as I have stated before. But it's their choice
Look at it on the bright side Gauntlet. The view isn't as bad on the bottom of the customer satisfaction ocean as I thought.
BUT, I never Said anything about the Legend in my post, so there's THAT
Didn’t say you mentioned the Legend. Others have.
Such a fit for a problem you have already fixed, but we're the ones who can't let it go? LOL
I really don't think this thread will do a thing toward dropping the Simplex sales. All I have ever seen, other than this thread, is how the Simplex is the best buy on the market for $250.
This whole subject would have faded long ago had it not been for a few that cannot let a simple opinion that doesn't fit their agenda go unresponded. As long as you continue to feel the need to try and explain away the opinions of others, they will continue to respond in kind.
Such a fit for a problem you have already fixed, but we're the ones who can't let it go? LOL
The bolt in the seat is an example and could have been any issue, but there isn't really much more to keeping a seat tightened but bolts. Just for the record.
This whole subject would have faded long ago had it not been for a few that cannot let a simple opinion that doesn't fit their agenda go unresponded. As long as you continue to feel the need to try and explain away the opinions of others, they will continue to respond in kind.
I really don't think this thread will do a thing toward dropping the Simplex sales. All I have ever seen, other than this thread, is how the Simplex is the best buy on the market for $250.
Because that eats into profits, and profits are obviously more inportant.
Who deemed that part 'FAULTY' Gauntlet?
YOU?
Has it been sent to the manufacturer to confirm your opinion?
Did it ever occur to YOU to contact Nokta-Makro FIRST, BEFORE slandering their products, service and company name WITHOUT so much as them being able to even start to satisfy your obvious problem?
Now you are twisting that to - you have contacted them several times and have got no response - REALLY? - I think that is more due to YOUR unprofessional behavior NOT theirs.
YOU are not qualified to publicly state whether a part is faulty or not - that is the job of the manufacturer - SEND your product back to Nokta-Makro for tests to be carried out, OTHERWISE purchase the MODIFIED shaft.
if YOU want them to do a complete part replacement OR cover the cost of the part you believe to be faulty, THEN SEND it to N-M to be checked so they can see if YOUR one is indeed faulty - HOW HARD is that?
NO NEED to change the world for you Lad.
I cant understand why someone with so much knowledge in the industry would act so immaturely for such a simple issue - Simply contact the manufacturer.
Nokta-Makro have ALWAYS welcomed this approach as they DO listen to their customers, who CONTACT them, so they may implement changes/improvements to their products as we have witnessed many times in the past. This was also UNHEARD of until Nokta-Makro came along and no doubt accounts for a lot of their success today.
It is sad to see US manufacturers in decline however there is no point standing around, scratching your butt, complaining about nuts and bolts, when your soap boxes cant keep up ...
FACT IS - what Nokta-Makro have done within this industry is UNMATCHED and absolutely remarkable and to have so MANY exceptional metal detecting products with such a high success rate in build quality & performance is earth shattering. Regardless of which manufacturer that has achieved this ....... they are an ASSET to ALL who treasure hunt and anyone who loses their cool over such an INSIGNIFICANT issue in the grand scale of things, possibly needs to be ground balanced again.
Have a nice day and I hope Nokta-Makro DO give you the shaft
Who deemed that part 'FAULTY' Gauntlet?
YOU?
Has it been sent to the manufacturer to confirm your opinion?
Did it ever occur to YOU to contact Nokta-Makro FIRST, BEFORE slandering their products, service and company name WITHOUT so much as them being able to even start to satisfy your obvious problem?
Now you are twisting that to - you have contacted them several times and have got no response - REALLY? - I think that is more due to YOUR unprofessional behavior NOT theirs.
YOU are not qualified to publicly state whether a part is faulty or not - that is the job of the manufacturer - SEND your product back to Nokta-Makro for tests to be carried out, OTHERWISE purchase the MODIFIED shaft.
if YOU want them to do a complete part replacement OR cover the cost of the part you believe to be faulty, THEN SEND it to N-M to be checked so they can see if YOUR one is indeed faulty - HOW HARD is that?
NO NEED to change the world for you Lad.
I cant understand why someone with so much knowledge in the industry would act so immaturely for such a simple issue - Simply contact the manufacturer.
Nokta-Makro have ALWAYS welcomed this approach as they DO listen to their customers, who CONTACT them, so they may implement changes/improvements to their products as we have witnessed many times in the past. This was also UNHEARD of until Nokta-Makro came along and no doubt accounts for a lot of their success today.
It is sad to see US manufacturers in decline however there is no point standing around, scratching your butt, complaining about nuts and bolts, when your soap boxes cant keep up ...
FACT IS - what Nokta-Makro have done within this industry is UNMATCHED and absolutely remarkable and to have so MANY exceptional metal detecting products with such a high success rate in build quality & performance is earth shattering. Regardless of which manufacturer that has achieved this ....... they are an ASSET to ALL who treasure hunt and anyone who loses their cool over such an INSIGNIFICANT issue in the grand scale of things, possibly needs to be ground balanced again.
Have a nice day and I hope Nokta-Makro DO give you the shaft
You say return the detector to be checked out. First thing before you can do that you NEED a RMA number and address to send it to.
Gauntlet, i’m not gonna lie I’m a little bit lazy. I did glance through this. I’m not sure who you bought the metal detector from. I’m guessing it wasn’t me though, i’m still shipping mine with the free extra coil. Shoot me a text if I can help you in any sort of way. 734-624-8462.