If your considering a Simplex

[mh9162013]

It’s like a Karen flipping over tables at an Olive Garden because the breadsticks are stale.
Then cries and screams the “customer is always right!” as security drags her out.


Sent from my iPhone using Tapatalk

 

[eSCANZ]

GAUNTLET

If you are so unhappy about your SIMPLEX I will give you $50 for it, just to stop all that worry my good man -

its OK big guy, a wobbly shaft every now and then happens to us all

however the mark of a man is how they handle their wobbly shaft -

I think you can get a cream for it

 

[eSCANZ]

dang that is a lot I would contact Nokta/Macro the one I purchased was no where close to the same as yours

why contact the manufacturer when you can spend days calling their products junk on a public forum WITHOUT giving the manufacturer a chance to address the complainants concerns directly? .....

that's just too easy for the Lad

 

[eSCANZ]

I have a Quest Q30 and some people claim Quest detectors are made cheap. I know it isn't made as cheap as the Simplex detector is.
Also the Q30 will not fail in being able to tell iron from a coin like most Nokta/Makro detectors do.

Nokta-Makro have NO PROBLEMS distinguishing between ferrous & non ferrous and are far better made than that Chinese Brand you are talking up -

Both however are better than whats coming out of the US

 

[eSCANZ]

What is wrong about complaining about a faulty product?

If they were great for customer service, why haven't they done something about replacing it?

NOTHING

May I suggest complaining to the manufacturer FIRST
BEFORE publicly crying about a problem on a public Forum?

 

[eSCANZ]

Forgot, during my short test time yesterday, the Garrett PP (black one) causes terrible static/crackle in the wireless headphones. Freq shift of the MD made zero difference.

You either have to remove the HPs or shut them off. After 15 minutes, I shut the Simplex off, and grabbed a detector free of problems.

I swore I would never touch a Garrett again after their faulty Pin Pointers

Shoddy workmanship

 

[Gauntlet]

Looks like someone's here simply to up their post count. Try multi quoting


Pay close attention here folks, the fan bois are mounting their defense. This is what happens when you speak your mind. If they don't like what you have to say, even when proven, this is what they resort to to silence the facts.

So watch closely, because just yesterday I'd read an admin post this:

FMDF has rules against attacking forum members and or the moderating team.

When we see these kinds of posts, we delete them and inform the offender.
Repeated offenses risk suspension of the perpetrator.

When you can't prove someone wrong, start fling poo like a monkey in a tree.

ETA: It's also funny when people who obviously didn't take time to read the post, make comments. I also see none of those who made claims and accusations have yet to return to substantiate them.

I wonder why...........

 

[Rudy]

Looks like someone's here simply to up their post count. Try multi quoting


Pay close attention here folks, the fan bois are mounting their defense. This is what happens when you speak your mind. If they don't like what you have to say, even when proven, this is what they resort to to silence the facts.

So watch closely, because just yesterday I'd read an admin post this:



When you can't prove someone wrong, start fling poo like a monkey in a tree.

ETA: It's also funny when people who obviously didn't take time to read the post, make comments. I also see none of those who made claims and accusations have yet to return to substantiate them.

I wonder why...........

Just what are you insinuating about my post?

 

[choppadude]

I have the Simplex as well as several other Nokta Makro units. I remember when I had coil ear issues with the Racer model and emailed the company and was promptly sent a new coil.
I was also a tester for the Makro Multi Kruzer and had good interactions with the company.
BUT I agree with Gauntlet on this over flexible shaft, I used the Simplex with the 11” coil on a mid 80 degree weather last year and let me tell you it was like having a wet noodle for a lower shaft! It was actually so bad that I went back to my truck and packed up the Simplex and pulled out my E Trac to finish the day with. I ended up fixing my problem by putting a wooden dowel inside the lower shaft but like the OP says, why should I have to modify a brand new product.
I do think they make some good products and most times they look at customer feedback and act accordingly BUT did not do so in this case. Even if only 1 out of 1000 people have a problem, it sucks for that one person. They should have just sent him an improved lower shaft in the beginning then they most likely would have had him praising their customers service rather than their lack of such. They made the wrong decision and are now paying the price for it. It was the company’s choice. I can see now that it has come to a matter of principal and have taken similar stands based on principal in the past. Any consumer who feels they did not get what they paid for has a right to complain. They should have just sent the guy a new shaft and avoided all this.

 

[Gauntlet]

Just what are you insinuating about my post?

What are you so paranoid about? How exactly am I "insinuating" anything about it? Is it not permitted to quote posts now?

I have the Simplex as well as several other Nokta Makro units. I remember when I had coil ear issues with the Racer model and emailed the company and was promptly sent a new coil.
I was also a tester for the Makro Multi Kruzer and had good interactions with the company.
BUT I agree with Gauntlet on this over flexible shaft, I used the Simplex with the 11” coil on a mid 80 degree weather last year and let me tell you it was like having a wet noodle for a lower shaft! It was actually so bad that I went back to my truck and packed up the Simplex and pulled out my E Trac to finish the day with. I ended up fixing my problem by putting a wooden dowel inside the lower shaft but like the OP says, why should I have to modify a brand new product.
I do think they make some good products and most times they look at customer feedback and act accordingly BUT did not do so in this case. Even if only 1 out of 1000 people have a problem, it sucks for that one person. They should have just sent him an improved lower shaft in the beginning then they most likely would have had him praising their customers service rather than their lack of such. They made the wrong decision and are now paying the price for it. It was the company’s choice. I can see now that it has come to a matter of principal and have taken similar stands based on principal in the past. Any consumer who feels they did not get what they paid for has a right to complain. They should have just sent the guy a new shaft and avoided all this.

You've just been convicted guilty by association

Perhaps they need someone making company decisions based on fact, not emotion.

They're continuing to blatantly pass-off these sub-par shafts to sell upgrades. Used car salesman tactics.

I've fixed it myself, like you, and now I have a useable detector. I'll assume the rest of it works, but could only take it for 15 minutes before switching detectors. The useless shaft, and lack of the company standing behind their product has been the ENTIRE issue throughout this thread, it's others who've attempted to turn it into something else.

It's quite ironic for those to point fingers at me for being a "Karen" or a "whiner" or whatever, to come into a thread only to be one themselves

 

[Rudy]

What are you so paranoid about? How exactly am I "insinuating" anything about it? Is it not permitted to quote posts now?

I am not being paranoid. Friendly advice, be careful.

 

[Cherry Picker]

I'm assuming those having the wet noodle shaft issue are tall & from warmer states? The reason I say that is I used mine for a long time and in hot weather and never knew anything about a shaft issue until this thread.

I watched the video and see it does have more flex than the other two. Of course, one has a round shaft so it wouldn't flex anyway, but I noticed the flex is up and down and not left to right. Does it have the same flex if you turn the shaft on its side like it was being swung from left to right and not up & down? Something tells me the flex would be much less from left to right.

Just asking!

 

[Gauntlet]

I'm assuming those having the wet noodle shaft issue are tall & from warmer states? The reason I say that is I used mine for a long time and in hot weather and never knew anything about a shaft issue until this thread.

I watched the video and see it does have more flex than the other two. Of course, one has a round shaft so it wouldn't flex anyway, but I noticed the flex is up and down and not left to right. Does it have the same flex if you turn the shaft on its side like it was being swung from left to right and not up & down? Something tells me the flex would be much less from left to right.

Just asking!

Yes and no, I'm 6'2", and while it certainly gets hot in the summer, I started this thread 3-9, and noticed it a soon as I'd unboxed it immediately following delivery.

Go back to page 4, post #73, it shows 5.5" of lower shaft inserted into the upper.

Can't answer your question as I've already fixed it myself, since it was obvious N/M wasn't going to stand good for it. I would say "probably" less, but simply due to the increased dimension.

 

[eSCANZ]

Nokta-Makro Simplex+ (with Lower Carbon Fiber Mod)

Just as a matter of interest, did you pay for your modifications to your Tesoro's?

I know your response will be, why should I have to pay for a faulty part?
You should not, however as you should know, it is up to the manufacturer to decide whether your part is faulty or not.

Did you contact Nokta-Makro directly regarding your issue?
Yes I do understand others have had similar issues, however they may differ somewhat in flexibility. The only way to be sure is if the manufacturer checks that part.

So, cast your mind back to the way warranties used to work - Purchaser had to ship the product (and in most cases the entire metal detector) back to the factory to be checked over and those parts/labour either replaced under warranty or charged to the customer.

You purchase a Nokta-Makro product, identified a known issue (with some units) and now are simply making a noise on a public forum slagging off a company and their products, without first going to them for help.

Even now when you have finally contacted Nokta-Makro you continue to slag them off.

Why?

It appears to me that you have no problems spending extra $$ to modify metal detectors - why the big drama now? - maybe, your shaft is faulty so may I suggest you follow the US warranty system and simply send the ENTIRE unit back to the manufacturer in Turkey so tests can be carried out to verify your outlandish claims.

If you are indeed correct, I am more than positive Nokta-Makro will replace that shaft, free of charge ....

No different to what Garrett, Fisher, Teknetics, Bounty Hunter, Teso .... (oops almost put Tesoro) offer most of their International customers)

 

[Coin-Saver]

To say a part is not faulty until the Manufacturer decides it's faulty is a stretch. Imagine you just paid $100,000 for a new Corvette only to find out the seat continues to come loose. Obviously you can go buy the tools to tighten it yourself. (Not that expensive). But the seat continues to noodle your *** as you drive.

You contact the manufacturer and their response is.....Sir although there are some complaints of this issue, we haven't had ENOUGH complaints too warrant a recall to fix the issue. Let's give it a few years and see how it goes. I mean after all your can just tighten and re-TIGHTEN the bolts right? Right?

I know, You are now going to point out that there is a big difference between $100,000 car and a $250 medal detector. But in principal it isn't different at all.
When principal goes out the window and people accept whatever for their money, then Look forward to bigger issues with more expensive items.

As I stated before, they should have just sent him a new shaft to remedy the issue and it all could have been avoided. Probably would have been cheaper than losing the sales they lost over this thread. But it's their company. They have a right to run it into the ground however they choose.

 

[Cherry Picker]

To say a part is not faulty until the Manufacturer decides it's faulty is a stretch. Imagine you just paid $100,000 for a new Corvette only to find out the seat continues to come loose. Obviously you can go buy the tools to tighten it yourself. (Not that expensive). But the seat continues to noodle your *** as you drive.

You contact the manufacturer and their response is.....Sir although there are some complaints of this issue, we haven't had ENOUGH complaints too warrant a recall to fix the issue. Let's give it a few years and see how it goes. I mean after all your can just tighten and re-TIGHTEN the bolts right? Right?

I know, You are now going to point out that there is a big difference between $100,000 car and a $250 medal detector. But in principal it isn't different at all.
When principal goes out the window and people accept whatever for their money, then Look forward to bigger issues with more expensive items.

As I stated before, they should have just sent him a new shaft to remedy the issue and it all could have been avoided. Probably would have been cheaper than losing the sales they lost over this thread. But it's their company. They have a right to run it into the ground however they choose.

I can tell you Chevy is not going to send out a replacement bolt based on the complaint of a few and a video without first having it brought in to a dealer to be tested. They will want to know if it is a production wide issue or just something a few don't like.

 

[jmaclen]

To say a part is not faulty until the Manufacturer decides it's faulty is a stretch. Imagine you just paid $100,000 for a new Corvette only to find out the seat continues to come loose. Obviously you can go buy the tools to tighten it yourself. (Not that expensive). But the seat continues to noodle your *** as you drive.

You contact the manufacturer and their response is.....Sir although there are some complaints of this issue, we haven't had ENOUGH complaints too warrant a recall to fix the issue. Let's give it a few years and see how it goes. I mean after all your can just tighten and re-TIGHTEN the bolts right? Right?

I know, You are now going to point out that there is a big difference between $100,000 car and a $250 medal detector. But in principal it isn't different at all.
When principal goes out the window and people accept whatever for their money, then Look forward to bigger issues with more expensive items.

As I stated before, they should have just sent him a new shaft to remedy the issue and it all could have been avoided. Probably would have been cheaper than losing the sales they lost over this thread. But it's their company. They have a right to run it into the ground however they choose.

If they were to send a replacement shaft to Gauntlet they would need to send me two, and send a whole lot more to everyone that complained. I complained 18 months ago and did not receive a replacement. I was told the carbon fiber shafts would be out soon. So instead of complaining further, I said thanks for letting me know and I just bought the carbon fiber shaft for $29 US. I put the small coil on the stock shaft with too much forward/back flex (as Detector noted there is very little side to side flex) and put the 11” coil on the carbon fiber shaft and called it good.

I guess my resolution is not suitable for everyone.

The Legend by contrast already has the carbon fiber shaft as a stock. It is well built and detects as advertised. So, making assumptions about the Legend based on the stock lower shaft being too flexible on the Simplex doesn’t fly.

 

[SeabeeRon]

If they were to send a replacement shaft to Gauntlet they would need to send me two, and send a whole lot more to everyone that complained. I complained 18 months ago and did not receive a replacement. I was told the carbon fiber shafts would be out soon. So instead of complaining further, I said thanks for letting me know and I just bought the carbon fiber shaft for $29 US. I put the small coil on the stock shaft with too much forward/back flex (as Detector noted there is very little side to side flex) and put the 11” coil on the carbon fiber shaft and called it good.

I guess my resolution is not suitable for everyone.

The Legend by contrast already has the carbon fiber shaft as a stock. It is well built and detects as advertised. So, making assumptions about the Legend based on the stock lower shaft being too flexible on the Simplex doesn’t fly.

See now, there you go being all reasonable all!

 

[Coin-Saver]

If they were to send a replacement shaft to Gauntlet they would need to send me two, and send a whole lot more to everyone that complained. I complained 18 months ago and did not receive a replacement. I was told the carbon fiber shafts would be out soon. So instead of complaining further, I said thanks for letting me know and I just bought the carbon fiber shaft for $29 US. I put the small coil on the stock shaft with too much forward/back flex (as Detector noted there is very little side to side flex) and put the 11” coil on the carbon fiber shaft and called it good.

I guess my resolution is not suitable for everyone.

The Legend by contrast already has the carbon fiber shaft as a stock. It is well built and detects as advertised. So, making assumptions about the Legend based on the stock lower shaft being too flexible on the Simplex doesn’t fly.

BUT, I never Said anything about the Legend in my post, so there's THAT

 

[Gauntlet]

To say a part is not faulty until the Manufacturer decides it's faulty is a stretch. Imagine you just paid $100,000 for a new Corvette only to find out the seat continues to come loose. Obviously you can go buy the tools to tighten it yourself. (Not that expensive). But the seat continues to noodle your *** as you drive.

You contact the manufacturer and their response is.....Sir although there are some complaints of this issue, we haven't had ENOUGH complaints too warrant a recall to fix the issue. Let's give it a few years and see how it goes. I mean after all your can just tighten and re-TIGHTEN the bolts right? Right?

I know, You are now going to point out that there is a big difference between $100,000 car and a $250 medal detector. But in principal it isn't different at all.
When principal goes out the window and people accept whatever for their money, then Look forward to bigger issues with more expensive items.

As I stated before, they should have just sent him a new shaft to remedy the issue and it all could have been avoided. Probably would have been cheaper than losing the sales they lost over this thread. But it's their company. They have a right to run it into the ground however they choose.

Exactly, and it wasn't like I expected an "upgraded" lower shaft, simply the stock replacement as long as it wasn't a noodle. I can't tell if they were all noodles, or just some. Some complained, and others simply paid extra to replace it.

I can tell you Chevy is not going to send out a replacement bolt based on the complaint of a few and a video without first having it brought in to a dealer to be tested. They will want to know if it is a production wide issue or just something a few don't like.

Go back to the 40 second make, pay attention to the word "flimsy".

They knew it, they STILL know it, they just want to profit from it.



ETA: See, she claimed they "have a solution for that". They obviously didn't, and that is obviously not the case.

ETA@; I was talking about the plug, you see her ADMIT the solution is to spend more $$.

If they were to send a replacement shaft to Gauntlet they would need to send me two, and send a whole lot more to everyone that complained. I complained 18 months ago and did not receive a replacement. I was told the carbon fiber shafts would be out soon. So instead of complaining further, I said thanks for letting me know and I just bought the carbon fiber shaft for $29 US. I put the small coil on the stock shaft with too much forward/back flex (as Detector noted there is very little side to side flex) and put the 11” coil on the carbon fiber shaft and called it good.

I guess my resolution is not suitable for everyone.

The Legend by contrast already has the carbon fiber shaft as a stock. It is well built and detects as advertised. So, making assumptions about the Legend based on the stock lower shaft being too flexible on the Simplex doesn’t fly.

Yes, that's called a warranty. That's what a warranty does, and specifically in this case includes 2 years for faulty workmanship. Simply because they refuse to admit it, makes it none the less.

Pictures speak 1000 words, and no one can honestly tell me what I'd purchased should be considered as acceptable. If you noticed in the locked thread, she flat refused to answer my direct question as to if they were satisfied they had produced a quality part in reference to the lower shaft I have. I asked more than once.

Now, if you're good with spending additional money to correct their manufacturing failure, that's great, you're more than to have that option.

My issue is, again, it's not given as an "option" to take the place of a useless part. It is a "requirement", in which it should be warrantied, not sold as an upgrade.