If your considering a Simplex

[Gauntlet]

Sounds like something that should be included in the BOX?

Would have been nice to include it. Off hand i cannot think of any detectors that come with carbon fiber shafts but there probably is some high end detector that does.

I am just about ready to spend $150 for a carbon fiber shaft for an Equinox. Would have been nice if Minelab had included one but they did not.

I NEVER said I should have gotten a F/C shaft, just to be clear. All I'd asked for was a better quality shaft that wasn't a noodle. LOL, and the poster in the other thread who claimed I wanted a lower with "no flex" please point out where I stated that. By all means be the very first one who made a statement where I'd clamed such nonsense, and point it out to me. I've yet to see anyone else do it.

All I'd said was this shaft is junk, and it is. Pics prove that. I actually took it to a field this morning to try it. That lasted about 15 minutes before spending the rest of its time on the seat of the truck. I grabbed a Cibola and scored a '37 Buff.

Now, those who made the laughable statement that "you should have researched and known", need to realize exactly what you've said. You're telling EVERYONE that N/M produced a detector with a faulty lower shaft, and did NOTHING to remedy the situation (PLEASE PAY ATTENTION HERE** I'm talking FLEX NOT WOBBLE). So it's my place to NOT believe this company WOULD NOT fix the issue, but instead, continue to market a detector with a faulty shaft, and it is the consumers place to know this. Nothing spells quality better than that!

OMG< my bad

All they had to do was say "Gauntlet, we're sorry, send us your address for a replacement shaft to replace the bad one you've obviously purchased with your Simplex".

Not a C/F, just the regular $13 replacement shaft. Now, if they're as worthless as the one I have, then yes, I should be given a C/F lower. Whatever it takes to provide me a useable lower shaft.

But, that's obviously asking too much from them.

Don't like it? Stop selling inferior products.

Some of you had better hope the Legend doesn't turn out like the Simplex shaft joke. Because if they'll do this on a $5 cost (likely less) part, kind of makes you wonder where else they cut corners.

We'll see.

ETA: It takes a terrible person to asked what he'd paid for
https://metaldetectingforum.com/showthread.php?t=295410
Note how she continually REFUSED to answer my questions.
Cheating consumers is OK, calling them out for it isn't

 

[Dave_e]

Don't pay any attention to this guy.

I and a few friends all have the Simplex and it's one of the best value detectors on the market performing waaaay above it's price point.

Nokta Makro is also known to have some of the best customer service in the industry.

 

[Gauntlet]

Don't pay any attention to this guy.

I and a few friends all have the Simplex and it's one of the best value detectors on the market performing waaaay above it's price point.

Nokta Makro is also known to have some of the best customer service in the industry.

.

 

[graybeard]

Don't pay any attention to this guy.

I and a few friends all have the Simplex and it's one of the best value detectors on the market performing waaaay above it's price point.

Nokta Makro is also known to have some of the best customer service in the industry.

What is wrong about complaining about a faulty product?

If they were great for customer service, why haven't they done something about replacing it?

 

[Dave_e]

What is wrong about complaining about a faulty product?

If they were great for customer service, why haven't they done something about replacing it?

I'm just a straight shooter and I call them like I see them, like it or not.

 

[Gauntlet]

What is wrong about complaining about a faulty product?

If they were great for customer service, why haven't they done something about replacing it?

Because society is now taught to accept what was once unacceptable.

This isn't simply a customer service issue, it's a denial of warranty coverage.

No one, and I repeat NO ONE, should be forced to accept such an inferior part which is clearly covered in their warranty.

OK, I'm the most gawd-awful human on the face of the earth, show me where their warranty is applied via a sliding scale. Warranty is warranty, and quality is quality. Refusal to answer DIRECT questions, as well as using hurt feelings to deny a legitimate warrant issue doe to faulty workmanship should be a major red flag.

Note those who claim I "should have done my research, and should have known what I was getting", yet when I provide proof they are still peddling these sub-par lower shafts with the Simplex in order to warn potential buyers...OMG this guys wrong, don't listen to him

 

[Gauntlet]

I'm just a straight shooter and I call them like I see them, like it or not.

Yet you seem to have a problem with others doing the same.

You can't make this stuff up.................

 

[Gauntlet]

Forgot, during my short test time yesterday, the Garrett PP (black one) causes terrible static/crackle in the wireless headphones. Freq shift of the MD made zero difference.

You either have to remove the HPs or shut them off. After 15 minutes, I shut the Simplex off, and grabbed a detector free of problems.

 

[Coin-Saver]

The thing that has really amazed me is that Nokta has spent enough time on HERE arguing with Gauntlet about the issue, when it would have taken much less time to just remedy the problem. Instead they complained to moderators and whined about how they were being treated. ALL OF THIS..... Took way more time then it would have to fix the issue.

When Gauntlet made the first comment...NOKTA should have sent a private message and handled it there. If they had no intention of doing anything about it, they should have said so. That way everyone would know what to expect.

I bought a Nox full well knowing it's quality issues. That was my choice and I will live with that. Gauntlet is saying he's NOT happy with a similar situation. (Good thing he didn't get the Nox by the way) Anyway, I don't think it's out of line to question not getting what you pay for. He is obviously describing an issue that is more than wobble. I just don't understand the Drama from Nokta. And before anyone says it isn't............... YOU'RE WRONG

Nokta would be better off to do like Minelab and not even reply to the questions and live with that decision.
It seems many here are bothered by the complaint that Gauntlet has

I'm more bothered with Nokta's constant playing the victim. It gets really old.

Having said all of that... I hope Nokta changes the way it sees their end user. It will benefit their company GREATLY. I'm not against you Nokta but you come out in the public acting like that and you will be called out on it.

Wouldn't it just be easier to replace the lower shaft? Even if it is more than one you have to replace? I promise you that a gesture like that will do more for your company than anything else I have seen.

I think if the shaft he has was usable he'd be USING IT

This is the one rare and unique occasion where getting the shaft is a good thing (For Gauntlet anyway)

Come on Nokta....Give Gauntlet the shaft.

 

[stursmad]

Here are some of my thoughts:

Whenever addressing a company about a particular issue, do it with courtesy. This seems to work better than hurling insults and rude remarks.

What about the thousands and thousands of Simplex users out there that love their machine? Are their shafts different than yours? Did they all purchase a carbon/fiber shaft?

Are you not able to metal detect with a flexible shaft? I would guess metal detecting with a shaft that has some flex is not that difficult.

I haven't tried it, but I dare say many of us could push on the stock shafts of our metal detectors with one finger, and see significant flex.

Do you see Minelab replacing all the inferior parts on their machines?

If your shaft is indeed inferior to the ones everyone else received, than it should be replaced. If not, then you should live with it or buy a replacement shaft that suits your needs.
It kind of comes down to what is considered defective.

 

[jmaclen]

Anyone that has owned a Simplex (I have owned two) and has actually used it with the 11” coil will notice how flexible the lower shaft is. The two I had, the amount of shaft flex was slightly different but still noticeable.

Many people including me complained about this lower shaft flex and asked for help. Nokta Makro produced the carbon fiber shaft.

I don’t know of anytime on the forums that I visit or in the emails that I exchanged with Nokta Makro about this issue, where Nokta Makro said that there was something wrong with the lower shaft’s amount of flex. By wrong, I mean wrong enough for a warranty replacement. I was not offered a replacement and I sent them a video not a photo and I was very polite.

Gauntlet, maybe you will get a replacement shaft for free……….if you ask nice.

 

[Gauntlet]

The thing that has really amazed me is that Nokta has spent enough time on HERE arguing with Gauntlet about the issue, when it would have taken much less time to just remedy the problem. Instead they complained to moderators and whined about how they were being treated. ALL OF THIS..... Took way more time then it would have to fix the issue.

When Gauntlet made the first comment...NOKTA should have sent a private message and handled it there. If they had no intention of doing anything about it, they should have said so. That way everyone would know what to expect.

I bought a Nox full well knowing it's quality issues. That was my choice and I will live with that. Gauntlet is saying he's NOT happy with a similar situation. (Good thing he didn't get the Nox by the way) Anyway, I don't think it's out of line to question not getting what you pay for. He is obviously describing an issue that is more than wobble. I just don't understand the Drama from Nokta. And before anyone says it isn't............... YOU'RE WRONG

Nokta would be better off to do like Minelab and not even reply to the questions and live with that decision.
It seems many here are bothered by the complaint that Gauntlet has

I'm more bothered with Nokta's constant playing the victim. It gets really old.

Having said all of that... I hope Nokta changes the way it sees their end user. It will benefit their company GREATLY. I'm not against you Nokta but you come out in the public acting like that and you will be called out on it.

Wouldn't it just be easier to replace the lower shaft? Even if it is more than one you have to replace? I promise you that a gesture like that will do more for your company than anything else I have seen.

I think if the shaft he has was usable he'd be USING IT

This is the one rare and unique occasion where getting the shaft is a good thing (For Gauntlet anyway)

Come on Nokta....Give Gauntlet the shaft.

They're sending a message to EVERYONE who purchases their products. Look at this entire thread, as well as the locked one. Occams razor, an inferior part is simply that.

Here are some of my thoughts:

Whenever addressing a company about a particular issue, do it with courtesy. This seems to work better than hurling insults and rude remarks.

What about the thousands and thousands of Simplex users out there that love their machine? Are their shafts different than yours? Did they all purchase a carbon/fiber shaft?

Are you not able to metal detect with a flexible shaft? I would guess metal detecting with a shaft that has some flex is not that difficult.

I haven't tried it, but I dare say many of us could push on the stock shafts of our metal detectors with one finger, and see significant flex.

Do you see Minelab replacing all the inferior parts on their machines?

If your shaft is indeed inferior to the ones everyone else received, than it should be replaced. If not, then you should live with it or buy a replacement shaft that suits your needs.
It kind of comes down to what is considered defective.

Funny how simply stating the truth is insulting and rude.
I'd went through the dealer, the service center, and even posted the pic of N/Ts website FAILING to accept messages, including the one I'd sent.

At some point patience starts to decline. "Courtesy" is subjective. I tend to treat others as to how I'm treated. I don't beg anyone to keep or honor their word.

If you notice in this thread there's another simplex owner who said

dang that is a lot I would contact Nokta/Macro the one I purchased was no where close to the same as yours

Show me a pic of another lower shaft flexing over 3.5" with 1 finger. And it's been suggested I've overextended the lower shaft. I already noted the marks measuring that. but I will add another pic ASAP to show how much lower is actually remaining past the #5 mark. I'd estimated that to be 4", but I will post pic with the actual measurement.

Anyone that has owned a Simplex (I have owned two) and has actually used it with the 11” coil will notice how flexible the lower shaft is. The two I had, the amount of shaft flex was slightly different but still noticeable.

Many people including me complained about this lower shaft flex and asked for help. Nokta Makro produced the carbon fiber shaft.

I don’t know of anytime on the forums that I visit or in the emails that I exchanged with Nokta Makro about this issue, where Nokta Makro said that there was something wrong with the lower shaft’s amount of flex. By wrong, I mean wrong enough for a warranty replacement. I was not offered a replacement and I sent them a video not a photo and I was very polite.

Gauntlet, maybe you will get a replacement shaft for free……….if you ask nice.

Of course they aren't going to admit/accept responsibility for it, then they'd be liable for replacements. That cost money. Profits vs customer satisfaction.

Go look at the video I'd posted where she ADMITS and uses the actual term "flimsy", I think it's about the 40 second mark. I also laughed at her attempt to down play "some, but only a few" those complaining.

Again, warranty shouldn't be based on hurt feels.

 

[Gauntlet]

OK, I was wrong.........

Count the lines, I see the FIFTH one just ahead of the camlock.

Now, count the same 5 lines.

LOL, so there's actually an additional 1.5" than I'd previously estimated.

I don't know about you, but I don't see that anywhere NEAR "over extended".

 

[dbowling]

as said buy a Equinox then there's something to complain about, 170.00 to up grade shafts.. even if you pay 30.00 for carbon fiber shaft which I did for mine your still only into the detector for 284.00 before taxes which is still a bargain. They could of cheaped out on quality of whole machine but its actually built like a tank. The Equinox quality wise is a piece of !!!! compared to the Simplex.Also its pretty hard to cater to everyones needs so someone always ends up unhappy with something no matter what it is cars,trucks, boats or metal detectors.

 

[jmaclen]

Forgot, during my short test time yesterday, the Garrett PP (black one) causes terrible static/crackle in the wireless headphones. Freq shift of the MD made zero difference.

You either have to remove the HPs or shut them off. After 15 minutes, I shut the Simplex off, and grabbed a detector free of problems.

Software update version 2.77 and later (I think) included a mute function to help with handheld pinpointers that operate at the same frequency as the Simplex. Just give the pinpoint button a short press to mute the volume on the Simplex and another short press to un-mute.

 

[Gauntlet]

They could of cheaped out on quality of whole machine but its actually built like a tank.

LOL, so it's "OK" to use some worthless parts, but not others?

You might be right, I have nothing for comparison as I've never seen a tank constructed from pudding.

Software update version 2.77 and later (I think) included a mute function to help with handheld pinpointers that operate at the same frequency as the Simplex. Just give the pinpoint button a short press to mute the volume on the Simplex and another short press to un-mute.

I appreciate the info, but I won't be plugging anything into my computer from them. If I keep it it will be 100% water use, in which case it won't be an issue anyway. Thanks!

 

[Gauntlet]

Nokta, have your engineers do a little reading.

ROUND is more resistant to flex (and torsional twist). I'm not an engineer, and know that much. There was a reason the majority of the first manufacturers used ROUND shafts. They worked. They still work.

Companies love to use prioritized parts, so you're stuck with buying parts from them. Oh, not performing the way you like? Well here, you can buy this one.....

Sorry, not sorry.

No more flex, thanks to no one other than myself. (Pats self on back), and guess who didn't make ONE SINGLE PENNY FROM IT............

I can still remove the cuff/control section if need, and have about 6" of length adjustment there. I care not about having a "collapsible" shaft, I DO care about having one with the rigidity above that of a noodle.

Took me about 30 minutes to figure out, and fix. Wonder how much R&D they wasted to manufacture what I'd purchased?

Yes, I hacked-off a camlock

 

[Solong]

OH NO! Now your stuck with it forever.

 

[Gauntlet]

OH NO! Now your stuck with it forever.

Not as long as I've got a thumb and a bic lighter.

Not like I've voided the "warranty".

 

[Solong]

Not as long as I've got a thumb and a bic lighter.

Not like I've voided the "warranty".