KOB
Forum Supporter
- Joined
- Mar 6, 2019
- Messages
- 5,780
Thank you Dilek for responding and making some clarifications. You are correct. There is a difference in bugs/flaws/advancements. So my mistake as I have not gone through every "update". And you are the ONLY one who communicates compared to other companies. All they have are just a few who posts videos or do their own backyard testing. Many of which are tilted. I do wish we could hear from other actual company representatives. Kind of sad your being attacked but the D2 has been attacked as well. I am really looking for a new pulse induction machine , having gone through 3 Nox's. A pulse still works the best for me after 40 years of hunting So.Cal beaches. But I will still have to wait a bit before I get a Legend....Hello! Thank you for your comment. In response to your first point, let's first make the distinction between ''bugs/flaws'' and advancements. If you look at the list of the items given in updates, the majority of them are new features and settings based on user responses to a question we asked on FB groups as well as on this forum: ''What additional features would you like to see on the Legend?''. And yes we did have some flaws but acknowledged them and corrected them faster than any other mfr.
Now, regarding testers, you may be right but then again who is a ''qualified tester''? Or what makes them qualified? People who are posting videos/comments about the Legend today have also tested products for us in the past. You think they did not miss bugs/flaws that surfaced after the product was distributed? You bet they did!
And that is why I announced that we will have ALL USERS test the next update as a beta version first.
Bugs / flaws / updates are today's reality and the best thing in electronics. I get updates on all my electronics almost weekly! Has anybody read what the updates involve on a phone? You may be surprised with the amount of bug fixes along with advancements.
What bothers me the most is the fact that as we are speaking, my competitor products that cost a lot more are also having issues that are discussed by its users / dealers etc yet some try to make it seem like Legend is the only device that had issues. I am not criticizing my competitor because as a manufacturer we know how hard it is to develop a detector.
However, there is a big difference. When we have an issue, we come out openly and say we have an issue.
The most important thing is to be able to stand proudly behind your product and do whatever it takes to make it right for the customers!
And I can proudly say that we are the only one in this industry in that sense!
Now regarding your second point – I am sorry for what happened in the FB group but please note that as Nokta we DO NOT moderate any Legend groups. We only have control over the official page and the users group. I personally try to engage and respond to some but cannot keep up with it all either.
Thank you!