ollievon
Elite Member
Hey all, just putting this out there about poor customer service with Detector Electronics Corp (Southborough MA). Have an XP Deus 1 I bought from Big Boys (no problem with them at all) back in September 2021; sadly in September 2022 my WS4 headphones stopped taking a charge for no reason. There is a 2-year warranty with Deus whic is great, and they directed me to Detector Electronics Corp. for the fix - I paid $16 for pre-paid shipping costs and received a work order number.
That was back in September and I did not make the time to send the item to them as of yet (January), I called to confirm some information with Detector Electronics Corp. this morning and they informed me that my warranty order had expired since I had not sent it in yet...huh???
I asked "so....I'm out the $$ I pre-paid?" "uh, yeah...you took too long" was the answer I got. I pointed out that no where on the confirmation page does it indicate a number of days to act...they dismissed my concerns and hung up. I will NEVER do business with this company, nor should you.
I was then given an alternate number for another warranty service who's number just rings and then goes to VM...so I guess I'm stuck with headphones that do not work, great.
Just an FYI if you are directed to them for warranty service...you have a limited time to act...on your limited warranty...to be warrantied, hilarious.
That was back in September and I did not make the time to send the item to them as of yet (January), I called to confirm some information with Detector Electronics Corp. this morning and they informed me that my warranty order had expired since I had not sent it in yet...huh???
I asked "so....I'm out the $$ I pre-paid?" "uh, yeah...you took too long" was the answer I got. I pointed out that no where on the confirmation page does it indicate a number of days to act...they dismissed my concerns and hung up. I will NEVER do business with this company, nor should you.
I was then given an alternate number for another warranty service who's number just rings and then goes to VM...so I guess I'm stuck with headphones that do not work, great.
Just an FYI if you are directed to them for warranty service...you have a limited time to act...on your limited warranty...to be warrantied, hilarious.