choppadude
Forum Supporter
I know there are ALOT of choices out there when looking to purchase a detector and I have about bought and owned them all.
Fortunately for the buyer the customer service these days is much better than days of past due to manufactures like Garrett and Whites setting the bar pretty high. Couple this with the age of the internet where and couple unhappy customer reviews and internet post can reek havoc with future sales.
One thing that has not changed all that much are warranties. They all sound good until you need that service. Then you find out that 2 year warranty you thought covered your detector only covers the coil for 6 months. Or than 3 year warranty on you new unit is great but a year 9 months later when your rechargeable battery dies you find out it is only covered with a 6 month warranty!
I am glad to say that XP is a company that provides a 5 year warranty and the 5 years is good for the complete detector!
Case in point, my 2+ year old Deus WS4 puck had an issue with the buttons not always working. I sent it in and in less than 5 days I had it back repaired and like new. Last week my 11 X 13" coil just stopped working. I called the US repair center they sent me a RA # and within a couple days I had a call from Moe stating that the coil did indeed have a issue with the battery and also with the plug for the battery. Since it was neither an easy or quick fix he decided to send me a brand new coil and send my old one back to XP!
That is the type of service that keeps customers coming back.
Now before I get someone to chime in with criticism, No they do not cover the charging clip. I am not sure I can blame them because they cannot control how the end user is using this item and it is a frequently used piece. I have 3 clips on hand but never had an issue with one and I am consistently charging 4 coils. Also they will not cover a broken coil ear, but then again I do not know of any other manufacture that does. And yes, they insist on the original receipt for warranty work. I keep all receipts for my units and pass on a copy of it when I sell a used unit.
At the end of the day I am very happy with not only the product but the customer service and warranty attention that XP gives. The longest warranty in the business I believe not that Tesoro is on its way out
Fortunately for the buyer the customer service these days is much better than days of past due to manufactures like Garrett and Whites setting the bar pretty high. Couple this with the age of the internet where and couple unhappy customer reviews and internet post can reek havoc with future sales.
One thing that has not changed all that much are warranties. They all sound good until you need that service. Then you find out that 2 year warranty you thought covered your detector only covers the coil for 6 months. Or than 3 year warranty on you new unit is great but a year 9 months later when your rechargeable battery dies you find out it is only covered with a 6 month warranty!
I am glad to say that XP is a company that provides a 5 year warranty and the 5 years is good for the complete detector!
Case in point, my 2+ year old Deus WS4 puck had an issue with the buttons not always working. I sent it in and in less than 5 days I had it back repaired and like new. Last week my 11 X 13" coil just stopped working. I called the US repair center they sent me a RA # and within a couple days I had a call from Moe stating that the coil did indeed have a issue with the battery and also with the plug for the battery. Since it was neither an easy or quick fix he decided to send me a brand new coil and send my old one back to XP!
That is the type of service that keeps customers coming back.
Now before I get someone to chime in with criticism, No they do not cover the charging clip. I am not sure I can blame them because they cannot control how the end user is using this item and it is a frequently used piece. I have 3 clips on hand but never had an issue with one and I am consistently charging 4 coils. Also they will not cover a broken coil ear, but then again I do not know of any other manufacture that does. And yes, they insist on the original receipt for warranty work. I keep all receipts for my units and pass on a copy of it when I sell a used unit.
At the end of the day I am very happy with not only the product but the customer service and warranty attention that XP gives. The longest warranty in the business I believe not that Tesoro is on its way out